For technical problems or information not covered in these manuals, contact support@bolderflight.com.
To help us investigate, include:
- A description of the issue and the steps that led to it.
- Your OnFlight model, serial number, hardware version, and software version, as shown on its configuration webpage.
- The original log file from the affected flight or ground test, even if initialization never completed.
- For suspected data inaccuracies, the approximate time in the recording when the issue occurred.
- For conversion or application problems, the application name and version, your operating system, and any error message.
Firmware updates
Contact support@bolderflight.com to arrange an update before shipping your OnFlight Hub. We perform firmware updates at no charge; you are responsible for shipping the unit to us and paying for return shipping.